Right of Withdrawal

Right of Withdrawal


You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the date on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In order to exercise your right of withdrawal, you must contact us (RESPONSE GmbH, Neusser Landstrasse 80, 50769 Cologne, response@response-gmbh.de, Germany, Phone: +49 (0) 221 9758165-0) by means of a a clear statement (eg a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the enclosed model withdrawal form, which is not mandatory.

To meet the withdrawal period, it is sufficient for you to send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of Withdrawal

If you cancel this Agreement, we will have all payments we have received from you, including delivery charges (excluding any additional costs that may arise therefrom) that you have chosen a different delivery method than the best standard delivery offered by us), immediately and no later than fourteen days from the date on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.

We pick up the goods. We bear the cost of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

Sample withdrawal form

(If you want to revoke the contract, then Please fill out this form and send it back.)

- To RESPONSE GmbH, Neusser Landstra├če 80, 50769 Cologne, response@response-gmbh.de, Germany

< p> - I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)

- Ordered on (*) / received on (*)

- Name of consumer (s)

- Address of consumer (s)

- Signature of the consumer (s) (only on paper)

- Date

(*) Delete as appropriate.

Cancellation created with Trusted Shops legal texts in cooperation with Wilde Beuger Solmecke Lawyers .